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Please indicate the reason for your enquiry and provide a bit of detail so that we can better help you. You will normally receive a reply within 24-48 hours. If you do not receive a reply within that time, please resend in case the contact form failed to forward properly (it's rare but it can happen).

Before writing, please check the Helpful Hints & Tips below the contact form as this may answer your question.
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Helpful Hints & Tips

Click on a title below to open/close that topic.

►  MEMBERS: PLEASE  KEEP YOUR CREDIT CARD UP TO DATE!

Please remember to keep the credit card you used for your subscription current. Make a note of your credit card's expiry date and, when you get your new card, please update your information before your subscription's monthly due date. The confirmation email you received when signup up gives detailed instructions for updating your credit card.

***Note: If your credit card payment 'fails', the membership program will automatically block you from signing in! ***

IMPORTANT: Because you will not be able to log into the website until your membership payment is processed,  please contact us if you require temporary access to the website while you update your credit card.

►  MEMBERS — HOW TO:

• SHOW YOUR PASSWORD
• CHANGE YOUR PASSWORD
• CHANGE YOUR EMAIL
• CANCEL YOUR SUBSCRIPTION

Quick Tip:  If you are on a smartphone you may need to use your "Enter" key instead of tapping the "LOG IN" button.
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​Email Address: 

Make sure your email address is typed in correctly and that you are using the email address you registered with. This field is NOT case sensitive.

If you wish to change your email address, you can do this through “MY PROFILE”… red #3 on the above screenshot.

Manage Your Password… see red #’s on the screenshot above:

1. If you have forgotten your password you can have the program send it to you. Click on “Forgot?” and fill in your email address and the program will automatically email you your password within a few seconds. If you do not see the email within a few minutes, check your email Spam folder. 

2. To help pick up any typos in your password you can have the program show you your password as you type it. Click on “Show”.​

3. If you would like to:

• change your password
• change your email
• cancel your subscription

You can do this through the “MY PROFILE” link.

PLEASE NOTE:
If you cancel your subscription, your membership will expire on your next payment due date.  No refund is given for the days remaining in the month if you cancel before your next payment date.

►  TROUBLE LOGGING INTO THE WEBSITE FROM A COMPUTER OR IPAD

First, please check to make sure you have correctly entered your email address and password as these are the most common errors.

If you have just signed up — please make sure you reply to the verification email.

If you are an existing member — please ensure that the credit card you have used is up-to-date. A blocked Log In typically happens when the credit card has expired. If your credit card is up-to-date, please contact us and we'll check the membership program to see what might be the problem.

PLEASE NOTE: You can check the Internet current status of our membership program, SentryLogIn.com, and get a number of troubleshooting tips, by going to:

SentryLogIn Status and Troubleshooting Tips

►  TROUBLE LOGGING INTO THE WEBSITE FROM A SMARTPHONE

LOGGING INTO THE WEBSITE: If you have a problem logging into the website from a smartphone, this is normally a problem with either: 

1. The smartphone's settings, or

2. A problem with the device's touch screen not 'rendering' properly so that tapping the screen does not properly connect to the log in window.

If you are having problems, first try using your "ENTER" key instead of tapping the screen to "press" the log in button on the screen of your device.

If that does not work, try emptying your browser's "cache" and "cookies" and then try again.  See info above re clearing

PLEASE CHECK BEFORE CONTACTING US: If you think the membership program might not be working properly, you can also check the status of the program, which is SentryLogIn.com, and get a number of trouble-shooting tips, by going to: 

​SentryLogIn Status and Troubleshooting Tips

►  TROUBLE VIEWING THE WEBSITE OR LOADING WEBPAGES

► If you are not able to properly view the website, or load some of the webpages, this can be for a variety of reasons and, in most cases, has to do with your Internet connection, your computer (or other device) settings, your web browser settings, or you have ‘polluted’ RAM.

Unless our website host (Weebly) is having a problem… that is, the site is temporarily 'down'... the problem is most often related to WiFi connection issues or settings on your device or web browser. 

First check other websites to see if they load OK for you and, if they do not, then check your WiFi connection and modem. Try moving your device closer to the modem. Ensure no one else in the house is trying to use the same WiFi connection at the same time. Also check for devices in your area that are known to cause WiFi signal interruptions, for example, microwave ovens, smartphones, etc. 

► If other websites load OK for you and you have previously had no trouble viewing the website, you can try:

1.  Emptying your "cache", detailed instructions on this site:

http://www.refreshyourcache.com 

2.   Clearing "cookies": 

wikiHow's instructions on how to delete cookies for various Browsers:

Chrome on Desktop
Chrome on Mobile
Safari on Mobile
Safari on Desktop
Firefox
Internet Explorer 9, 10, and 11
Internet Explorer 8
Internet Explorer 8: New Toolbar
Internet Explorer 7
Opera
Konqueror

3. Erasing your "history", detailed instructions on this site:

http://www.wikihow.com/wikiHowTo?search=clear+history
 
4. And then shutting down your computer for ten minutes to purge the RAM. Then restart your computer and try the website again.

If the website is still not acting properly, or is not viewable, this could mean that our webhost Weebly is having problems… in this case try again in an hour as they usually resolve things quickly when there is a problem.

PLEASE NOTE: You can check the 'down' status (and any problems) for Weebly and get troubleshooting tips at:

Weebly Status and Troubleshooting Tips

► ​ HELP WITH ZOOM VIDEO CONFERENCING

Below is our Zoom Test Room to help you become familiar with the program and test your audio and video connection.

If you do not yet have the Zoom App, clicking on this meeting room link will also prompt you to download the program.

NOTE: This is NOT the Satsang meeting link and may be used 24/7 to test your connection.

ZOOM TEST ROOM:

https://zoom.us/j/7126214481*

* Once you have finished testing your set up please click on the "End Meeting" button.

➤ To resolve most problems that can occur, quit all your programs and then turn your computer completely off for about 10 minutes before Satsang (this purges your RAM). Before turning your computer back on, plug in your headset or earbuds. Once you turn your computer on, leave all programs off and click on the Zoom meeting link. Once you are into the Zoom meeting room, quit your web browser which would have opened to connect you to Zoom.

➤ If you are using WiFi to connect (an Ethernet cable connected to your modem gives the best connection) ensure no other device in the area is using your WiFi connection, including your smartphone as this will reduce your bandwidth and possibly freeze your connection or disconnect you from the meeting room if it drops too low.

➤ If your Internet connection is not working you can also join the Zoom meeting room by regular telephone using the meeting ID provide on the Sangha Member's What's New page, use this link to get the appropriate telephone number for your area:

https://zoom.us/zoomconference

You are responsible for any long distance or other charges your telephone provider may charge but there is no charge to joining Satsang this way.

➤ If your Internet connection is good for most other programs, but your video conferencing signal is not good, then you may be having your bandwidth restricted by your Internet Service Provider (ISP) using what is known as 'traffic shaping' or 'throttling'. This is becoming a more common practice by some ISP's and means you are not getting the service you have paid for! You can test your Internet connection using this free test:

https://www.battleforthenet.com/internethealthtest/

If your Internet bandwidth is being restricted over what you have paid for, you can contact your ISP and ask them to remove it as it is interfering with your video conferences, though this may require some insistence on your part.

➤ ZOOM Audio Tips:

★ How Do I Join or Test My Computer Audio?

• How Do I Join by Telephone?
• My Audio is not working on Android
• My Audio is not working on iOS
• Audio Echo In A Meeting
• Global Dial-In Teleconferencing Numbers (you are responsible for your own cell phone/long distance charges)
• Where Are My Audio Settings For iOS?
• Mute And Unmute Note: During meetings with Ananta we will normally have everyone muted so that they can't accidentally unmute themselves during the meeting and create a distraction.
• Can I Use Bluetooth Headset?

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➤ ZOOM Video Tips:

★ My Video/Camera Isn't Working

• How Do I Test My Video?
• How Do I Change The Video Layout?
• How To Pin Someone's Screen (on a computer)? Note: You cannot 'pin' someone's video screen on an iPhone but you can on an iPad. To 'pin' a video screen on an iPad, at the bottom of the meeting screen you should see another person's video screen with a + in the top righthand corner. Once you click the + you should see more videos listed and all you have to do to pin a particular video is to double tap on the person's video that you would like to pin. To check that the video you have chosen is pinned correctly, look at the top left of the meeting screen and you should see the option to 'Switch to Active Speaker'. This means you are not in Active Speaker mode and have the person you want properly pinned to stay on your screen even if someone else is speaking.
• Using Gallery View on an iPad
• Video Not Working on Lenovo Devices
• Camera Video is Unavailable on a Mac running 10.7
• Do I have to have a webcam to join Zoom?